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Trade Program FAQs

New Accounts

You qualify for a trade account if you have a registered business in design, architecture, cabinet making, building, shop fitting or if you're a relevant licensed trade/design professional.

Fill out the form here to apply for the Passio Trade Program.

Having an ABN / NZBN does not necessarily mean that your business is eligible for a Trade Account. If your business is not involved in design, architecture, cabinet making, building, shop fitting or if you're not a relevant licensed trade professional, you might not qualify for our trade program.

As a Trade Account holder, you'll gain multiple benefits. We offer exclusive and generous discounts across our entire range, as well as social media coverage and dedicated support. Additionally, you have the opportunity to receive a higher discount over time as your spend with Passio increases. This will be determined at Passio's discretion.

Yes, we have a minimum first order value of $1000 AUD. Please note that your first order can only be placed once your Trade Account has been conditionally approved.

Existing Accounts

Once you have submitted an application form, sit back and relax. We'll send you a notification email if your application is approved, along with all information to maintain your account. Please allow up to 5 business days for this.

Ordering & Support

If you have any before sales enquiries, please send us an email at trade@passiointeriors.com.au.

Yes, you can place a sample order using your standard trade discount, as per usual. Alternatively, obtain our handy Finish Sample Pack here to assist you with your selections for your projects.

We do! Custom sizes and finishes can be considered if you order a large quantity of a particular size/finish of an item for your project.

Custom sizes/finishes are only available on bulk orders where full payment is received prior to production.

Please note that not all products are customisable.

Send your custom request to trade@passiointeriors.com.au, and we'll provide you with a quote if the order is possible.

Once your trade application has been fully approved, we'll send you instructions on how to place a trade order by emailing us, or, via the website using your unique discount code.

If you think your project is deserving of a larger discount, please let us know by emailing trade@passiointeriors.com.au.

A tax invoice can be sent if you request this. Send an email to trade@passiointeriors.com.au with your order details and we'll sort it out for you.

If you have any issues (e.g. damage, faults, defects, wrong items, etc.) with your order, please send an email to trade@passiointeriors.com.au and provide us with photos/videos to help illustrate the problem.

Please note that claims are made without photographic evidence will not be approved for assessment. All claims need to be notified to trade@passiointeriors.com.au within 24 hours of receiving your order.

All trade orders are firm sales and are non-refundable.

If an item is deemed by us to be faulty or defective, we'll offer a replacement for you at our cost.

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