- Delivery timeframes are estimates only and may change due to factors outside our control. We recommend not booking tradespeople until all items have arrived.
- Delivery timeframes apply to metro postcodes. Please allow a few extra days for deliveries to rural and regional postcodes.
- Please allow up to 5 business days for orders to be processed. Delivery timeframes do not include processing time or any time needed for stock replenishment. If an item is temporarily out of stock, dispatch may be delayed until stock becomes available. We will contact you directly if there are any unexpected delays, stock shortages or changes to your order's estimated dispatch timeframe.
- Orders containing multiple items may arrive in separate parcels, on different days.
- It is the customer's responsibility to ensure the shipping information provided (including names, addresses and phone numbers) is accurate and up to date. Passio Interiors is not responsible for orders delivered to an incorrect address provided by the customer, and a refund will not be possible in this case. If an order is returned to us due to an incorrect address, a re-delivery fee may be charged.
- All orders are sent with "Authority To Leave" by default, so your parcel may be delivered without a signature as long as the delivery driver deems it safe to do so. If you would prefer a signature on delivery, please let us know at the time of purchase.
- If the delivery driver is unable to deliver your parcel, or doesn't consider the location safe to leave it, your parcel may be taken to a nearby collection point (Post Office, Parcel Locker, Parcel Connect, newsagent or similar). Please refer to the calling card left by the courier for collection details. If you can't find the calling card, please contact info@passiointeriors.com.au with your order number and we'll do our best to help.
- We are unable to ship to PO boxes. Please provide a street address for delivery.
- If your order arrives damaged, please email info@passiointeriors.com.au within 48 hours of delivery with your order number and photos of the damage. If your parcel hasn't arrived within the estimated timeframe, please get in touch and we'll look into it for you.
- Orders refused on delivery (for example, due to duties and taxes or a change of mind) are not refundable.
Australia Shipping
Standard Shipping is $15 AUD on all Australian orders under $250 AUD, and free on all orders over $250 AUD.
Delivery within Australia takes approximately 5-10 business days after dispatch.
New Zealand Shipping
Standard Shipping to New Zealand is $33 AUD.
Delivery to New Zealand takes approximately 10-14 business days after dispatch.
Asia Pacific Shipping
Standard Shipping to Asia Pacific countries is $40 AUD.
Delivery to Asia Pacific countries takes approximately 10-14 business days after dispatch.
United States Shipping
All US orders are delivered duty paid, so there is nothing extra to pay on delivery.
Standard Shipping to the US starts at $55 AUD. For some products, the shipping fee also includes the import duties and taxes we pay on your behalf, so it will be higher and will vary with your order value. The full amount is calculated and shown at checkout before you pay.
If you’d like a shipping and duties estimate before placing your order, or you’re ordering for a larger project, please contact info@passiointeriors.com.au and we’ll send you a quote.
Delivery to the US takes approximately 10-14 business days after dispatch.
Canada Shipping
Standard Shipping to Canada is $59 AUD.
Delivery to Canada takes approximately 10-14 business days after dispatch.
UK and Europe Shipping
Standard Shipping to the UK and Europe is $55 AUD.
Delivery to the UK and Europe takes approximately 12-14 business days after dispatch.
United Arab Emirates Shipping
Standard Shipping to the UAE is $75 AUD.
Delivery to the UAE takes approximately 12-14 business days after dispatch.
Other Countries
If your country isn't available at checkout, please contact info@passiointeriors.com.au and we'll see what we can arrange.
Duties and Taxes
For all international orders outside the US, you are responsible for any import duties and taxes payable on arrival.
Important Notes
In the event of delays or public holidays, please allow extra time for delivery.
