We genuinely hope that you'll love your purchase! However, if you change your mind, or it doesn't work for your project, we're more than happy to offer you a change of mind refund, so long as your return request is made within 14 days of receiving your order, subject to the below terms.
B. Receiving Your Refund
For all change of mind (including any incorrect finishes, options, sizes, etc. ordered) returns made within 14 days of receiving the order, we offer a full refund to your method of purchase, minus a 20% restocking fee.
If more than 14 days but less than 30 days have passed since you received your order, we are only able to offer a store credit to the value of the purchase.
If more than 30 days have passed since you received your order, we are unable to accept any returns.
If you return any items more than 30 days since you received your order, you are responsible for arranging shipment and any related postage fees to receive your returns back, as we are unable to offer a return option or accept any returns after 30 days have passed.
Please note that we do not offer change of mind returns for custom orders.
To be eligible for a refund, your item(s) must be
Please note that refund will be rejected and not given for any returned items that do not meet the above criteria.
D. Trade Account Holders
Please note that this policy is valid for non-trade account holders only. The Trade Terms & Conditions can be found in the trade booklet sent with the approval of your account. If you need help with your account, please email firstname.lastname@example.org for further assistance.
E. Request For Refund / Return
To initiate a return, please email our team at email@example.com with:
1. Your order number (i.e. PAS-1234)
2. The items and quantities to be returned (i.e. 2x BLAK-HNDL-BLCK-C224-R, 1x CASS-HNDL-GOLD-TKNB)
3. The reason for return
F. Faulty Items
We only replace items (for the same item) that are deemed faulty, defective or damaged within 24 hours after the item is delivered. Please notify us with photos and/or videos of the issue in your notification email within 24 hours of receiving the item to firstname.lastname@example.org.
We do not offer exchanges. If you wish to change your style, finish or size, we recommend you place a new order, and return your original order in accordance with our Returns & Exchange Policy.
H. Returns Process
Return postage costs are at the customer's expense, and remain your responsibility, so please take extra care when packing your items for transportation back to us.
As return postage remains your responsibility, please hold on to your proof of postage until we have received your item and processed your refund.
We undergo strict quality/quantity check after the items are returned to us. Once we receive your return, please allow up to 5 business days for your return to be processed.
Upon successful inspection, your refund will be processed. Once your refund has been issued, you will receive a notification email. Please allow up to 10 business days for the funds to appear in your account.
Our Returns & Exchange Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.
Passio Interiors, at its absolute discretion, reserves the right not to offer an exchange or refund if you change your mind.