Terms & Conditions


This website is operated by Passio Interiors. Throughout the site, the terms “we”, “us” and “our” refer to Passio Interiors. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated.

Shipping Policy

We use the delivery time suggested by our freight courier. The risk in the products passes to you upon delivery to your nominated delivery address, and title passes upon payment for the products in full.

Pricing Policy

Passio Interiors pricing is accurate and current. We reserve the right to alter and update our pricing and delivery charges at anytime. Prices are subject to change until you have paid for items in full.

Returns & Exchange Policy

Returns, credits and replacements are all detailed in Passio Interior’s returns policy on the website. Please refer to this policy to determine your entitlement to a return, and the process you need to follow.

Australian Consumer Law

Our goods come with guarantees and are included under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia. 

Changes to terms & conditions

You can review the most current version of the Terms & Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes. 

Trade Account Holders

Please note that our Returns & Exchange Policy, Shipping Policy and Terms & Conditions are valid for non-trade account holders only. The Trade Terms & Conditions (including Returns & Exchange Policy and Shipping Policy) can be found in the trade booklet sent with the approval of your account.